Contact Us

This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with, and – just as important – what we can't. We publish research-based guides to casinos outside the GAMSTOP scheme, but we don't run any casino, hold anyone's money or handle player accounts.

Disclosure: fouraminiatures.com may earn commission if you join an operator through a link on our site. Commission does not buy a higher position, and it doesn't decide our ratings or how we word our reviews. Our About Us page explains who we are and how we work.

What you can contact us about

We're a small editorial operation, so it helps to know which messages we can act on.

• Corrections: a bonus figure, payment method, licence detail or other fact that looks out of date or wrong.
• Feedback: a topic you want explained, a confusing section, or something a guide didn't answer.
• Your own experience: a report of how a casino handled a bonus, verification check or withdrawal. We can't investigate individual cases, but reports help us decide what to re-check.
• Partnership or media enquiries: please say who you are and what you propose. Being a partner does not influence rankings.
• Site or privacy questions: see our Terms and Conditions first, as many answers are there.

What we can't do

We aren't a regulator, a mediator or a legal adviser, and we don't act for any casino. That means we cannot:

• release, chase or reverse a withdrawal, bonus or deposit;
• reopen a closed account or change a casino's decision;
• confirm a casino's internal verification status for you;
• guarantee any outcome from a complaint.

Please don't send passport scans, card numbers or full account details to us. We never need them.

Getting the best reply

A short, specific message is easier to check. Where relevant, include:

1. The page address or heading you're writing about.
2. The casino name and the offer or feature in question.
3. What you saw, with the date, and what you expected.
4. A screenshot of the terms, if you have one (with personal details hidden).

When we receive a correction, we compare it with the operator's current published terms and update the page if it holds up. Bonus terms change often, so any date on a page reflects when we last verified it, not a promise that nothing has changed since. Our facts on this page were last checked on 29 September 2026.

Problem with a casino? Go to the casino first

If you have a dispute about a withdrawal, a confiscated bonus or a closed account, the operator is the right first contact. A sensible route is:

1. Use live chat or email support and keep transcripts, dates and reference numbers.
2. Re-read the bonus and general terms, especially wagering requirements, maximum bet rules, expiry dates and cashout limits.
3. Escalate in writing through the casino's formal complaints procedure, if it has one, and note any response deadline it states.
4. Check the regulator named in its terms. Casinos outside the UK licensing system are not covered by UK Gambling Commission dispute routes, so options may be more limited. That is one reason to understand licensing before you sign up.

Be aware that a casino accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them in Great Britain. Read our guide to non GamStop casinos for how the ranked sites compare on licensing, payments and terms.

Support if gambling is causing you harm

If gambling is affecting your money, mood or relationships, please talk to someone before contacting us or any casino. We are not a support service.

• GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. Check its website for current opening details.
• GAMSTOP lets you self-exclude from UK-licensed gambling sites. Playing at casinos outside that scheme bypasses this protection.
• Blocking software and bank gambling blocks can add friction on your devices and cards.
• Deposit limits, loss limits and self-exclusion tools are worth setting up wherever you play.

Our Responsible Gambling page covers these tools in more detail. Gambling is for adults aged 18 and over, should never be treated as income, and can't solve money problems.

Who we're not

The casinos we rank, including Betmica, Kikibet and Betninja, are separate businesses. Contacting us doesn't give you a route to their support teams, and we can't speak on their behalf. For account help, use the contact details inside your casino account or on its own site.

Response times

We read every message about accuracy, but we don't publish a guaranteed reply time or staffed hours. Corrections tend to be dealt with faster when they include a dated screenshot of the terms in question.